Sybil Niemann, Rest in Peace

So this is the post I either missed or didn't want to consider last July...

At the time, I had just returned from visiting my mother who was dying of late-stage cancer. Honestly, I don't remember if I read Sybil's post or not. I just remember some of her more recent posts about her illness and how it was keeping her from one of her loves, and that is Facebook. It's how we stayed connected.

You see, I had met Sybil on a Gibson County (IN) message board, a forum where we discussed everything from corn and melons to family history to politics. I originally joined the forum to discuss my genealogical pursuits in the county of my birth. Sybil and I hit it off right away. We shared a similar worldview and sarcastic sense of humor. I would private message her to make comments I wouldn't otherwise make on the forum, especially when it came to other users.

From that conversation, we became Facebook friends, and though I wouldn't meet her in person for a couple of years, I felt a keen connection to her. It was as if we came from the same stock. She was of my parents' generation and grew up just up the road from them in Patoka, Indiana. I was born in Princeton, where my parents were raised. My roots go back to pioneer times in Knox and Gibson counties, so that's why I had originally joined the forum where I first met Sybil.

She was very young at heart and seemed to connect easily with those of us younger than her. That's probably why she was such a good teacher at IU's School of Dentistry.

On Facebook, she would post of her simple life in Speedway, Indiana, where she had retired and lived with her two Jack Russell Terriers. And through that medium, she introduced me to the "rock smiley" and her friend in California, Lisa Albanese. Lisa and I became Facebook friends through our mutual love of Sybil and her youthful persona. I knew from following Sybil online that she frequented Charlie Brown's a longstanding eatery in the heart of Speedway.

So on a visit to my parents' house in the summer of 2014, I finally got the chance to go meet Sybil at Charlie Brown's for lunch. I arrived just as she came riding up on her tricycle, adorned with spinning wheels, American and checkered flags and a personalized Indiana license plate. I found her to be just as charming and warm in person as she was on the Internet.

We communicated quite regularly through early 2015. In fact, it was spring the previous year when she learned of my love of percolated coffee and without even a passing second thought, sent me a percolator she no longer used along with a rock smiley she had made. Her generosity struck a chord in me and I reciprocated with a hand-written thank you note. I think my daughters ended up with the rock smiley. My oldest thought it was so cool, she painted an old, black guitar pick with pink nail polish making a pick smiley of her own design. I posted a pic of it as a comment to Sybil's post of my thank you card back in May 2014. I still have the Farberware percolator she sent me.

But somehow, we sort of fell out of contact. You know how life has a way of interfering. I was focused on spending as much time with my mom as I could, making three trips up to Cicero, IN, to see her last year. During that time is when Sybil learned of her own cancer.

When she learned of my mom's cancer, unaware that my parents were still together and able to get around okay, she offered assistance in getting my mom to and from her appointments. She didn't want my mother to deal with any of it alone. I assured her that my dad had those bases covered, but I really appreciated her selflessness when she had never even met my mother. That and the gift endeared her to me, as did her wisdom and worldliness.

I'll never forget Sybil Niemann's thoughtfulness, friendliness or her indomitable spirit. Even cancer couldn't keep her down when it was ravaging her body. She was such a stellar human being. I was quite shocked when I just learned today, 15 days late, of her passing. It's bothered me greatly all afternoon...more because of my ignorance and neglect of our friendship, than anything else.

I needed to get this down in a blog post, so that I could begin to get past it. I feel really awful for her precious dogs, for her sons and their families and for the world at large. We lost one of our everyday angels, but the heavens gained a bright-shining star.

Rest in peace, my sweet friend. (Her obituary from Colvin Funeral Home).

Businesses doing 25 on the Info Superhighway!

Many in today’s business world don’t get the fact that net life equals real life. Now, my objectivity might be a little skewed because I was underappreciated (read: inexplicably laid off) in my last job as Internet Manager. That noted, I am quickly realizing that the distrust of this “newfangled” technology reaches far beyond the American auto industry (God rest it’s beleaguered, yet bailed out soul!). My gripe comes on the heels of a recent run-in with customer service ineptitude online.

This time it was GMAC, but I only use them as one example of the pervasive attitude amongst many businesses. It is the attitude that believes online transactions are a marked privilege that they, the business in question, bestow upon their indebted patrons. GMAC disabled our online account, preventing us from making our monthly installment, albeit a couple weeks late, via the Internet (of the aforementioned newfangledness). Instead of making it more convenient for us to pay, they are, in effect, punishing us for being late. This begs the question, “Do you really want my money, or would you rather wait another week for it?”

Internet bill payment options provide just as much convenience for the creditor as for the indebted. It’s not like they invented the Internet (*ahem* Al Gore) just to reward us for patronage. No, like us, they reap the cornucopia of daily benefits offered in this age of information. The free-flow of information along the international superhighway is what powers business today. For any business to put up roadblocks is just asinine!

And, trust me, it’s not just GMAC barracading avenues for accounts receivable. It is businesses all over the country, including Household Bank. I’ll spare you the boring details, but you get the picture, I’m sure (imagine me on the superhighway flustered by flashing lights atop orange-striped barrels). Trust me, it gets worse...

Social networks are the newest media to become exploited by business enterprise. And, once again, the stooges have tripped onto the roadway, blocking traffic, confounding customers and causing ill-will. Take Marsh Supermarkets for example. They “stubbed their toe” on Facebook and have yet to make good on promises to their loyal fans. I was among the masses duped by their offer, then offended at their accusations. I did not pass go or collect my $10 in groceries! Thank you very little.

The same week as Marsh’s Facebook fiasco, I was duped by another social marketing snafu. This time, Wendy’s, dangling the carrot (sorry, couldn't pass up a Wendy's=Carrot Top reference) of free frosty goodness, lured me onto their site for a gimmicky contest and a coupon. Nevermind that the coupon included a security code, a barcode and was printed from the corporate website, I was refused a free Frosty at my local Wendy’s. And to think that I actually became a fan and posted their promo on my fb page…the nerve!!!

All this to belabor my original point that businesses, especially here in the good ol’ corn and rust belts, need to get out of the IBM Selectric age and join us on this side of the millennium! (pssst...it's almost 2010!) The Internet is here for better or worse, richer or poorer…you get my drift. So instead of treating the public like a mail-order bride, how about a little love and respect??? You’re not doing us any favors by allowing us to pay you what we owe. You’re the beneficiaries of online transactions as much, if not more, than we are. And furthermore, don’t dabble in online media until you know WTF you’re doing. Hire a wet-behind-the-ears marketing team that actually uses tools like Facebook and Twitter, then parse their ideas through some marketing vets who can see past the ends of their noses. Surely you can figure out how to spread a little goodwill and achieve effective public relations through a free medium. No more pile-ups on the information expressway!

There...I feel better. Maybe I should have parlayed my online management skills into a consulting gig. Maybe I still will. What do you think?